Smart Support. Human Touch.

LIVE CHAT SUPPORT

EMAIL SUPPORT

PHONE SUPPORT

TELEMARKETING

PROFESSIONAL TRANSLATION

AUDIO & VIDEO TRANSCRIPTION

CONSECUTIVE ORAL INTERPRETATION

BACK OFFICE & HR SUPPORT

Clear pricing. Human quality. Measurable results.

At SupportCrafters, we believe exceptional support starts with stable, well-paid, and deeply trained specialists. Our pricing ensures sustainable quality — not just low costs.

SUPPORT AGENTS

AUDIO/VIDEO TRANSCRIPTION

DOCUMENT TRANSLATION

VIDEO TRANSLATION

CONSECUTIVE ORAL INTERPRETATION

Support Agents

100% human agents, native speakers of Spanish, English, Portuguese and French. Intensive training included.

BASIC

1100

USD/mo/agent

1 agent

Coverage hours:
Up to 8 hrs/day,
5 days/week

Perfect for early-stage startups

STANDARD

1050

USD/mo/agent

2–4 agents

Coverage hours:
Up to 16 hrs/day,
5–7 days/week

Perfect for growing e-commerce

ADVANCED

990

USD/mo/agent

5–6 agents

Coverage hours:
Up to 24 hrs/day,
5–7 days/week

Perfect for scale-ups with steady traffic

PROFESSIONAL

900

USD/mo/agent

7+ agents

Coverage hours:
24/7,
7 days/week

Perfect for enterprise with high volume

All plans include:

Average cost per operator:
$1100 (Basic) → $900 (Professional)

Operadores capacitados para:

LIVE CHAT SUPPORT

EMAIL SUPPORT

PHONE SUPPORT

TELEMARKETING

BACK OFFICE & HR SUPPORT

Training

7–28 days of onboarding on your systems and protocols.

Reports

Weekly reports: CSAT ≥ 90%, FRT < 2 min

Safe escalation

No penalties for scaling (with 15-day notice)

Flexible payment

Billing in USD, EUR, or local currency

💬 Need a personalized proposal?

Does your company not fit exactly into one of the rates?
We design customized solutions with the same quality standards.

Audio/Video Transcription
(Audio → Text)

Interviews, meetings, phone calls, podcasts

SPANISH

0.60

USD/min

PORTUGUESE

0.60

USD/min

FRENCH

0.65

USD/min

ENGLISH

0.65

USD/min

RUSSIAN

0.70

USD/min

All plans include:

Rate: Per minute of audio/video

Min. order: $10 USD

Editable format

Delivery in .txt or .docx format

100% Human

Native accuracy and human verification.

Dialogue sequence

Option to highlight speakers.

For subtitles

Option to include timestamps.

Document Translation
(Text → Text)

Translation of general documents, websites, mobile apps, internal communications, and social media content.

ES ↔ PT

0.08

USD/word

ES ↔ EN

0.10

USD/word

PT ↔ EN

0.10

USD/word

ES ↔ RU

0.12

USD/word

EN ↔ RU

0.12

USD/word

All plans include:

Rate: Per word of the original document

Min. order: $15 USD

Native linguists

Translations with cultural accuracy, appropriate tone, and correct technical terminology.

Integration

Translations aligned with your brand, ready to use in your support, sales, or fulfillment processes.

Double human review

Consistent quality, without silly mistakes or a robotic tone.

Quickness

Delivery within 24–72 hours (depending on volume)

Video Translation
(Video → Text)

Interviews, meetings, calls, podcasts

ES ↔ PT

1.10

USD/min

ES ↔ EN

1.20

USD/min

PT ↔ EN

1.20

USD/min

ES↔ RU

1.40

USD/min

EN↔ RU

1.40

USD/min

All plans include:

Rate: Per minute of video

Min. order: $20 USD

Equivalent to ~150 words per minute of video

Native linguists

Translations with cultural accuracy, appropriate tone, and correct technical terminology.

Integration

Translations aligned with your brand, ready to use in your support, sales, or fulfillment processes.

Double human review

Consistent quality, without silly mistakes or a robotic tone.

Quickness

Delivery within 24–72 hours (depending on volume)

Consecutive Oral Interpretation

Ideal for: meetings, interviews, virtual events, investor presentations, or international calls.

ES ↔ EN

USD/hr

ES ↔ RU

USD/hr

EN ↔ RU

USD/hr

All plans include:

Rate: Per hour

Min. order: $50 USD (For meetings lasting less than 30 minutes, prior agreement with the translator is required.)

Native linguists

Translations with cultural accuracy, appropriate tone, and correct technical terminology.

Preliminary technical test

You will be provided the opportunity to meet your interpreter in advance and determine whether you would trust them with your project.

Preliminary preparation

Accuracy, consistency with your brand, and professionalism are perceived by your customers or investors.

Stable technology

We use stable platforms (Zoom, Google Meet, Microsoft Teams).

All 100% human. 100% remote. Built by specialists who understand Latin America — and beyond.

💬 Need a personalized proposal?

Our plans are flexible. If your company has unique needs (e.g., Russian-language support, back office + translation, etc.), we will design a solution tailored to your requirements.